This one-day interactive course is designed to equip professionals with the practical tools and strategies needed to manage and resolve workplace conflict. Whether you’re a frontline worker, team leader, or in a management role, this course helps you build confidence in navigating disputes, addressing issues proactively, and fostering a more collaborative environment. Delivered by an industry expert, this training explores real-world case studies, communication techniques, and negotiation tactics that can be applied across both corporate and community settings.
By the end of this course, participants will be able to:
- Identify the common causes and dynamics of workplace conflict.
- Apply practical conflict resolution strategies in real-time.
- Improve negotiation techniques to reach positive outcomes.
- Communicate with clarity and confidence under pressure.
- Foster respectful and solution-focused work environments.
Additional benefits
- Certificate of Completion
- Apply practical conflict resolution strategies in real-time.
- 10% discount for AbSec members (individuals).
- Discounted rates for group bookings.
- Access to course materials post-training.
- Join the AbSec professional network for continued learning and peer support.
Who can attend?
This course is ideal for:
- Professionals in leadership or supervisory roles – such as team leaders, managers, and coordinators – who need to confidently resolve interpersonal issues and maintain a healthy team dynamic.
- Frontline workers and support staff who regularly engage with clients, colleagues, or stakeholders in high-pressure or emotionally charged situations.
- HR personnel and workplace mediators looking to strengthen their foundational skills in conflict resolution and negotiation.
- AbSec member organisations and corporate clients seeking to build psychologically safe and culturally responsive workplaces.
- Individuals new to management or those stepping into roles that require navigating diverse teams and complex communication dynamics.
This course is ideal for both beginners and those with intermediate experience who want practical, culturally informed strategies to prevent, manage, and resolve conflict in a constructive and collaborative way.
Delivery options
This short course is available in both face-to-face and online formats.
Interested in booking as a team? We provide discounted rates for group bookings.
