Conflict Management/Negotiation 

This one-day interactive course is designed to equip professionals with the practical tools and strategies needed to manage and resolve workplace conflict. Whether you’re a frontline worker, team leader, or in a management role, this course helps you build confidence in navigating disputes, addressing issues proactively, and fostering a more collaborative environment. Delivered by an industry expert, this training explores real-world case studies, communication techniques, and negotiation tactics that can be applied across both corporate and community settings.

By the end of this course, participants will be able to:

• Identify the common causes and dynamics of workplace conflict.
• Apply practical conflict resolution strategies in real-time.
• Improve negotiation techniques to reach positive outcomes.
• Communicate with clarity and confidence under pressure.
• Foster respectful and solution-focused work environments.

Additional benefits

• Certificate of Completion
• Apply practical conflict resolution strategies in real-time.
• 10% discount for AbSec members (individuals).
• Discounted rates for group bookings.
• Access to course materials post-training.
• Join the AbSec professional network for continued learning and peer support.